Incident management software for NDIS and aged care providers

Tools for logging incidents and complaints, tracking follow-up actions, and reporting risk to managers and regulators. Below are 11 products used or marketed to Australian providers, listed A to Z.

How we list software. This is an editorial listing of software used by NDIS and aged care providers. We describe each product from the vendor's own public pages and show the date we last checked. Vendor claims are the vendor's, not ours. Products are listed alphabetically and no vendor pays for a listing or a position. FindMyHelp is not a software reseller and this is not advice. Check current features, prices and compliance fit with the vendor before you buy. Spotted something out of date? Email hello@findmyhelp.com.au.

What to check before you choose

  • Does it help you meet reportable incident timeframes?
  • Can workers log an incident from a phone?
  • Are corrective actions tracked to completion?
  • What reports can management and the board see?

Built for care and disability providers (7)

Ageing Australia Quality Management System

Compliance and audit readiness · NDIS and aged care providers

Subscription quality management system with policy templates, scheduled audits and a single register for incidents, complaints, feedback and improvement actions.

CareMaster

Care management and CRM · NDIS and aged care providers

Cloud-based NDIS management software with rostering, client records, case notes, medication oversight, NDIS bulk invoicing and mobile apps; also lists Support at Home features.

Centro ASSIST

Compliance and audit readiness · NDIS and aged care providers

Quality and knowledge management system for NDIS and aged care providers covering audits, policies, incidents, complaints and continuous improvement.

Complispace

Compliance and audit readiness · aged care providers

Policy, learning and assurance platform for aged care providers, with reporting for quality standards, SIRS, complaints and risk.

CTARS

Care management and CRM · NDIS providers

Cloud NDIS client management system with built-in compliance registers for incidents, risk, complaints, restrictive practices and audit actions.

Ideagen NDIS compliance software

Compliance and audit readiness · NDIS and aged care providers

Policy, training and audit tools aligned to the NDIS Practice Standards, with acknowledgement tracking and audit reports. Also offered to dual-sector NDIS and aged care providers.

MirusPlus

Care management and CRM · aged care providers

Cloud operations platform for Australian aged care providers with modules for finance, clinical, workforce and governance, risk and compliance.

General business tools providers also use (4)

These are not made for care providers. Each page explains how it fits NDIS and aged care work and which care-specific tools overlap.

Complynce

Compliance and audit readiness · general business tool

Module-based compliance management software for training organisations, aged care, child care and NDIS providers, covering obligations, registers, incidents and corrective actions.

LogiqcQMS

Compliance and audit readiness · general business tool

Quality management system with registers for risk, audit, compliance, incidents and feedback, used by NDIS and other health and community services.

Noggin

Incident and risk management · general business tool

Resilience and safety platform that markets incident, complaint and investigation workflows to aged care and NDIS service providers.

Riskonnect

Incident and risk management · general business tool

Risk and compliance software marketed to Australian NDIS and aged care providers for incident, SIRS, complaints and audit management.

Other categories

Care management and CRM · Rostering and scheduling · Billing and claiming · Compliance and audit readiness · HR, onboarding and recruitment · Payroll and awards · Accounting and finance · Clinical records and medication · CRM, marketing and intake · Documents and e-signature · Staff training and learning